Get in Touch
Question, issue, or partnership idea? We're here to help.
Email Support
General questions and account help
support@twin-phone.com
We reply within 24 hours
Sales & Enterprise
Team plans, volume pricing, partnerships
support@twin-phone.com
Custom plans for 10+ users
Support Hours
We support customers in English, Spanish, Russian, German, and French. Email support is available 24/7 with replies within 24 hours. Enterprise customers get priority support with 4-hour response times.
Common Questions
How do I reset my password?
Go to the login page and click "Forgot Password." You'll receive a reset link via email within minutes.
How do I add credits?
Log in, go to Billing, and click "Add Credits." We accept all major credit cards. Minimum top-up is $10.
Can I get a refund?
Unused credits are refundable within 14 days of purchase under our money-back guarantee (see Terms § 5). Contact support@twin-phone.com with your account email.
I'm having call quality issues
Try switching to a wired connection or a different Wi-Fi network. TwinPhone's adaptive audio handles most issues automatically, but very unstable connections (under 100kbps) may cause problems.
Can't find what you need? Email us directly and we'll sort it out.