TwinPhone for E-commerce

Recover the carts that need a human, not a chatbot

Connect high-intent shoppers to an agent in seconds and log every call with its cost and duration.

Request access See the platform

In seconds: call a shopper from the browser
Every call: logged with cost and duration
US & CA: business numbers from $1.60/mo

What e-commerce teams lose on the phone today

The gaps that quietly cost you customers, before the first conversation even happens.

High-intent buyers stall at checkout

A shopper with a sizing or shipping question abandons rather than waiting on a slow channel.

Abandoned carts go cold

You capture the email but never the moment — by the time a sequence sends, the buyer has moved on.

Phone sales slip off the books

Orders that started with a call get taken on personal phones and never land in a shared call log with the rest of the team's.

Peak-season support doesn't scale

Black Friday volume overwhelms the team and questions go unanswered when they matter most.

On every call

Answered, logged, on your business number

Whether your e-commerce team is at a desk or on a mobile browser, every call runs on your business numbers and is logged to the right contact.

Branded calls from desk or mobile browser
Every call logged with destination and cost
Shared team contacts and call history

app.twin-phone.com

TNorthwind OutreachBusiness

OverviewNumbersContactsAnalytics

Shared contacts

MC
Maya Chen
Helio Logistics
+1 (415) 555-0142
DP
David Park
Brightway Imports
+1 (647) 555-0198
LR
Lucía Romero
Mercado Sur
+52 55 5555 0173
TO
Tomás Oben
Rheinwerk GmbH
+49 30 5555 0166

Call log

Export CSV

When	Contact	Duration	Cost	Status
09:42	Tomás ObenDE	6:18	$0.74	completed
09:21	Lucía RomeroMX	3:05	$0.41	completed
Yesterday	+44 20 7946 0312GB	—	$0.00	no-answer
Yesterday	David ParkCA	4:52	$0.05	completed

Every call is logged to the right contact with destination, duration and cost — export the full log to CSV anytime.

Illustrative dashboard — sample data

The platform

The modules that close the gaps

The parts of TwinPhone that matter most for e-commerce teams, on one platform and one bill.

Cloud Phone System

Your whole business phone line, in the browser — no SIM, no PBX.

US & Canada numbers, one account
Click-to-call inside TwinPhone
Works in any browser, desktop & mobile (PWA)

Shared Contacts

One shared team address book and an exportable call log.

Shared team address book
Full call log with destination and cost
CSV export of your call history

Team Analytics

Connection rate, minutes and spend — per member, per team.

Connection rate and call log
Per-member minutes and spend
CSV export for billing

What good looks like

Intent meets a human in time

Connecting a high-intent shopper to an agent in seconds means the buyers most likely to convert get an answer while they're still deciding.

Illustrative outcome; recovery depends on your traffic and offer.

E-commerce: common questions

Can an agent call a shopper back from the browser?

Yes — your team can call a high-value or hesitating shopper straight from the browser on your business number, with no desk phone to set up.

Can each campaign have its own number?

Yes — give each campaign its own number, and every call is logged with cost and duration in one place.

Will it hold up during a sale?

Every member can take calls in the browser, so you add seats with logins instead of hardware when volume spikes.

Bring TwinPhone to your e-commerce team

We're onboarding business accounts now. Tell us about your operation — we'll email you within 24 hours, open your access, and your team gets set up self-serve.

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