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TwinPhone for E-commerce

Recover the carts that need a human, not a chatbot

Connect high-intent shoppers to an agent in seconds and log every call with its cost and duration.

Request accessSee the platform
In seconds
call a shopper from the browser
Every call
logged with cost and duration
US & CA
business numbers from $1.60/mo
A E-commerce team using TwinPhone

What e-commerce teams lose on the phone today

The gaps that quietly cost you customers, before the first conversation even happens.

High-intent buyers stall at checkout

A shopper with a sizing or shipping question abandons rather than waiting on a slow channel.

Abandoned carts go cold

You capture the email but never the moment — by the time a sequence sends, the buyer has moved on.

Phone sales slip off the books

Orders that started with a call get taken on personal phones and never land in a shared call log with the rest of the team's.

Peak-season support doesn't scale

Black Friday volume overwhelms the team and questions go unanswered when they matter most.

On every call

Answered, logged, on your business number

Whether your e-commerce team is at a desk or on a mobile browser, every call runs on your business numbers and is logged to the right contact.

  • Branded calls from desk or mobile browser
  • Every call logged with destination and cost
  • Shared team contacts and call history
app.twinphone.com/contacts
TwinPhone contact record with the team address book and a call timeline
The platform

The modules that close the gaps

The parts of TwinPhone that matter most for e-commerce teams, on one platform and one bill.

Cloud Phone System

Your whole business phone line, in the browser — no SIM, no PBX.

  • US & Canada numbers, one account
  • Click-to-call inside TwinPhone
  • Works in any browser, desktop & mobile (PWA)

CRM Sync

Auto-log calls to your CRM — rolling out.

  • Native HubSpot & Salesforce sync (in development)
  • Calls logged to the right contact
  • CSV export available today

Team Analytics

Connection rate, minutes and spend — per member, per team.

  • Connection rate and call log
  • Per-member minutes and spend
  • CSV export for billing
What good looks like

Intent meets a human in time

Connecting a high-intent shopper to an agent in seconds means the buyers most likely to convert get an answer while they're still deciding.

Illustrative outcome; recovery depends on your traffic and offer.

E-commerce: common questions

Can an agent call a shopper back from the browser?

Yes — your team can call a high-value or hesitating shopper straight from the browser on your business number, with no desk phone to set up.

Can each campaign have its own number?

Yes — give each campaign its own number, and every call is logged with cost and duration in one place. Attribution reporting that ties phone revenue back to the campaign that drove it is on our roadmap.

Will it hold up during a sale?

Every member can take calls in the browser, so you add seats with logins instead of hardware when volume spikes.

Bring TwinPhone to your e-commerce team

We're onboarding business accounts now. Tell us about your operation and we'll set you up and walk the team through it.

Step 1 of 3

Let’s get you set up

Two quick questions after this. No phone required.

Other industries we tune for

Call Center teams using TwinPhone

Call Center

Run a browser-based outbound calling team, no hardware.

Explore Call Center
Real Estate teams using TwinPhone

Real Estate

Catch every buyer call, from every listing portal.

Explore Real Estate
Automotive teams using TwinPhone

Automotive

Turn ad spend into booked test drives.

Explore Automotive
Healthcare teams using TwinPhone

Healthcare

Stop losing patients to a busy front desk.

Explore Healthcare
Service & Local Business teams using TwinPhone

Service & Local Business

One phone system your whole business can grow on.

Explore Service & local business
No SIM, no PBX, no hardware to ship

Open a TwinPhone account for E-commerce

Every call answered and logged. Tell us about your team to get started.

Request accessSee the platform