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TwinPhoneTwinPhone
Cloud Phone SystemYour whole business phone line, in the browser — no SIM, no PBX.Call Recording & TranscriptsConsent-aware recording and redacted, searchable transcripts — rolling out.CRM SyncAuto-log calls to your CRM — rolling out.Team AnalyticsConnection rate, minutes and spend — per member, per team.Mobile CallingReps call on your business caller ID from any mobile browser.
Call CenterTwinPhone for Outbound TeamsReal EstateTwinPhone for Real EstateE-commerceTwinPhone for E-commerceAutomotiveTwinPhone for AutomotiveHealthcareTwinPhone for HealthcareService & local businessTwinPhone for growing businesses
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TwinPhoneTwinPhone

The cloud business phone platform — call from your browser, share one wallet, and see every call in clear analytics.

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TwinPhone for Outbound Teams

Run a browser-based outbound calling team, no hardware

Give every rep a browser dialer on your business caller ID, with per-member minutes, spend and a full call log.

Request accessSee the platform
Browser-based
reps, no on-prem PBX
Per member
minutes and spend
Full call log
number, cost & duration
A Call Center team using TwinPhone

What call center teams lose on the phone today

The gaps that quietly cost you customers, before the first conversation even happens.

On-prem hardware slows you down

Scaling seats means provisioning gear and SIP trunks instead of adding a login.

Reps call from personal phones

Without a shared business line, outbound calls go out from staff mobiles and never reach a single record.

No clear view of who's doing what

You can't tell how many calls each rep made, how long they ran, or what they cost.

Spend is hard to control

You need per-member minutes and cost on one shared wallet, not a pile of separate phone bills.

On every call

Answered, logged, on your business number

Whether your call center team is at a desk or on a mobile browser, every call runs on your business numbers and is logged to the right contact.

  • Branded calls from desk or mobile browser
  • Every call logged with destination and cost
  • Shared team contacts and call history
app.twinphone.com/contacts
TwinPhone contact record with the team address book and a call timeline
The platform

The modules that close the gaps

The parts of TwinPhone that matter most for call center teams, on one platform and one bill.

Cloud Phone System

Your whole business phone line, in the browser — no SIM, no PBX.

  • US & Canada numbers, one account
  • Click-to-call inside TwinPhone
  • Works in any browser, desktop & mobile (PWA)

Team Analytics

Connection rate, minutes and spend — per member, per team.

  • Connection rate and call log
  • Per-member minutes and spend
  • CSV export for billing

CRM Sync

Auto-log calls to your CRM — rolling out.

  • Native HubSpot & Salesforce sync (in development)
  • Calls logged to the right contact
  • CSV export available today
What good looks like

Seats, not servers

Spin up reps with a login on a shared business number and one wallet — the operation scales with headcount instead of hardware, and every call is logged.

Illustrative outcome; throughput depends on staffing and campaign design.

Call Center: common questions

Do reps need special hardware?

No — reps work in the browser on a headset. There is no on-prem PBX or desk phone to provision.

Do all reps call from the same number?

Yes — your team places calls on your business caller ID from the browser, so customers see one consistent number.

Can we see what each rep did?

Every call is logged with the number, cost and duration, and you can see minutes and spend per member.

How is spend controlled?

The whole team draws from one shared wallet, so you see per-member minutes and cost in one place instead of separate bills.

Bring TwinPhone to your call center team

We're onboarding business accounts now. Tell us about your operation and we'll set you up and walk the team through it.

Step 1 of 3

Let’s get you set up

Two quick questions after this. No phone required.

Other industries we tune for

Real Estate teams using TwinPhone

Real Estate

Catch every buyer call, from every listing portal.

Explore Real Estate
E-commerce teams using TwinPhone

E-commerce

Recover the carts that need a human, not a chatbot.

Explore E-commerce
Automotive teams using TwinPhone

Automotive

Turn ad spend into booked test drives.

Explore Automotive
Healthcare teams using TwinPhone

Healthcare

Stop losing patients to a busy front desk.

Explore Healthcare
Service & Local Business teams using TwinPhone

Service & Local Business

One phone system your whole business can grow on.

Explore Service & local business
No SIM, no PBX, no hardware to ship

Open a TwinPhone account for Call Center

Every call answered and logged. Tell us about your team to get started.

Request accessSee the platform